Terms & Conditions

Last updated: 06/July/2025

Welcome to Programme Vault. These Terms and Conditions (“Terms”) govern your use of our website www.progvault.com and any purchases you make from us.

By using our website or placing an order, you agree to be bound by these Terms.

1. Who We Are

We are Programme Vault, an e-commerce business based in the United Kingdom, specialising in vintage football programmes.

• Email: contact@progvault.com

2. Eligibility

To place an order with us, you must:

• Be at least 18 years old.

• Provide accurate and complete information.

• Have the legal right to use the payment method provided.

3. Products

We sell vintage and collectible football programmes. Due to the nature of these items:

• All items are used and sold as-is unless stated otherwise.

• Condition may vary; we aim to describe each product as accurately as possible, including any notable wear or damage.

Please read descriptions and view any available images carefully before purchasing.

4. Prices and Payment

• All prices are in GBP (£) and include applicable taxes.

• Prices may change at any time but will not affect orders already placed.

• We accept payment via secure payment gateways such as Stripe or PayPal.

• Payment must be received in full before dispatch.

5. Shipping and Delivery

• We currently deliver to addresses within the UK and may offer international shipping—please check the checkout options.

• Orders are usually dispatched within [1–2 business days] of payment.

• Delivery times may vary depending on the method chosen and destination.

We are not responsible for delays outside our control, such as postal service disruptions.

6. Returns and Refunds

As a consumer, you have the right to cancel most purchases within 14 days under the Consumer Contracts Regulations 2013. However:

• Vintage/collectible items are sold as described; condition issues are not considered faults unless materially different from description.

• To return an item, you must contact us within 14 days of receipt.

• The item must be returned in the same condition and securely packaged.

• Return postage is the responsibility of the buyer, unless the item was faulty or not as described.

Refunds will be issued within 14 days of receiving the returned item.

7. Order Issues

Please inspect your order upon receipt. If an item is missing, damaged, or incorrect, contact us within 7 days and we will work to resolve the issue.

8. Intellectual Property

All content on our website, including images, text, and branding, is the property of [Your Business Name] or its licensors and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

We are not liable for any indirect or consequential loss, including loss of profits, data, or goodwill. Our liability is limited to the value of your purchase.

Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and Cookie Policy.

11. Changes to These Terms

We may update these Terms from time to time. Changes will take effect from the date they are posted on our website. Continued use of the site constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

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If you have any questions about these Terms and Conditions, please contact:

Programme Vault

Email: contact@progvault.com