Privacy Policy

Last updated: 06/July/2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website: www.progvault.com (“Site”). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Programme Vault, an e-commerce business based in the UK specialising in the sale of vintage football programmes. Our contact details are:

• Email: contact@progvault.com

2. What Personal Data We Collect

We may collect and process the following data about you:

• Identity Data: Name, username or similar identifier.

• Contact Data: Billing address, delivery address, email address, and telephone number.

• Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.

• Technical Data: IP address, browser type, time zone setting, browser plug-in types, and operating system.

• Usage Data: Information about how you use our website.

• Marketing and Communications Data: Your preferences in receiving marketing from us.

We do not collect or process special category data (such as health or biometric data) or data relating to children.

3. How We Collect Your Data

We collect your data in the following ways:

• Directly from you when you purchase a product, fill in forms, or contact us.

• Automatically through your use of our website using cookies and similar technologies.

4. How We Use Your Data

We will only use your personal data when legally permitted. The most common uses are:

• To process and deliver your orders.

• To manage payments, fees, and charges.

• To communicate with you, including order updates and customer support.

• To send marketing emails (only with your consent).

• To improve our website, products, and customer experience.

5. Legal Basis for Processing

We rely on the following legal bases:

• Contract: Processing necessary to fulfil your order.

• Consent: Where you have given clear consent for us to process your data (e.g., for marketing).

• Legal obligation: Where we are legally required to retain certain records (e.g., for tax purposes).

• Legitimate interests: To run our business effectively and provide the best service to you.

6. How We Share Your Data

We may share your data with:

• Payment providers such as Stripe or PayPal to process payments.

• Delivery companies like Royal Mail or courier services to fulfil your orders.

• Website hosting and IT service providers to operate and maintain our website.

• Legal or regulatory authorities if required by law.

We will never sell your personal data to third parties.

7. International Transfers

Some of our third-party providers (e.g., payment processors) may transfer data outside the UK. Where they do, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms.

8. Data Retention

We retain your data only as long as necessary:

• For order and tax records: up to 6 years as required by law.

• For marketing purposes: until you withdraw consent.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (subject to legal obligations).

• Object to or restrict processing in certain circumstances.

• Withdraw consent at any time, where consent is the basis for processing.

• Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

10. Cookies

We use cookies to improve your browsing experience and to analyse traffic to our site. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated revision date.

⸻

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Programme Vault

Email: contact@progvault.com